Privacy Policy

Our Commitment to Your Privacy

Hancy’s Insurance Agency (“HIA,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit hiainsure.com, request an insurance quote, submit a form, call us, text us, or use our services.

Information We Collect

We may collect information you provide directly, including your name, phone number, email address, mailing address, city, state, ZIP code, insurance needs, preferred contact method, quote details, policy-related information, and messages you send to us. We may also collect technical information such as browser type, device information, pages visited, form activity, and analytics data.

How We Use Information

We use information to respond to quote requests, compare insurance options, contact you about insurance products and services, process inquiries, provide customer support, improve our website, comply with legal obligations, prevent fraud, and maintain records of consent and communications.

Calls, Text Messages, SMS, and MMS Consent

When you submit a quote form, contact form, or otherwise provide your phone number and consent, you authorize Hancy’s Insurance Agency to contact you by phone call, text message, SMS, MMS, email, or similar communication methods about your quote request, insurance options, policy reminders, service updates, and related insurance services.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages. Reply HELP for help. Consent to receive calls or text messages is not required to purchase goods or services from Hancy’s Insurance Agency.

SMS Consent Is Not Shared

We do not sell, rent, share, or transfer SMS consent, text messaging opt-in data, or mobile phone numbers to third parties or affiliates for their marketing or promotional purposes. SMS consent and phone numbers collected for messaging are used only to communicate with you about Hancy’s Insurance Agency services, quote requests, policy-related matters, and related customer support.

How We Share Information

We may share information with licensed insurance carriers, wholesalers, underwriters, service providers, CRM/email/SMS technology providers, website hosting providers, analytics providers, legal/compliance professionals, or regulators when needed to provide services, obtain quotes, operate our business, or comply with law. These parties are expected to use information only for the services they provide to us or as legally required.

Cookies and Analytics

We may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure marketing performance, and protect the website. You can control cookies through your browser settings.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect information. No internet or electronic storage method is completely secure. We retain information as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and document consent.

Your Choices

You may request access, correction, or deletion of personal information where applicable. You may opt out of marketing emails by using unsubscribe links where available. You may opt out of text messages by replying STOP. You may contact us directly for privacy requests.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

Hancy’s Insurance Agency
Rosenberg, Texas
Phone: (786) 288-6167
Email: info@hiainsure.com
Website: https://hiainsure.com/