This Privacy Policy explains how Hancy's Insurance Agency ("HIA," "we," "us," or "our") collects, uses, shares, and protects information when you visit hiainsure.com, request an insurance quote, communicate with us, or use our services.
Information We Collect
We may collect contact information; quote and application details; information about drivers, vehicles, property, businesses, employees, household members, insurance history, claims, coverage preferences, and communications; and technical information such as device, browser, IP address, referral source, and site activity. The details requested depend on the insurance product.
Do not submit Social Security numbers, payment card information, account passwords, or full medical records through a general website form. HIA may request additional information through an appropriate secure process when needed.
How We Use Information
We use information to respond to requests, evaluate insurance needs, seek quotes or indications from available markets, provide policy service, communicate with you, operate our CRM and website, prevent fraud, comply with law, and improve our services.
How We Disclose Information
We may disclose information to insurers, managing general agencies, wholesalers, exchanges, premium finance companies, and other insurance-market partners as needed to evaluate or service a request. We may also use service providers for hosting, CRM, email, communications, analytics, security, and document processing, including Twilio for text messaging. We may disclose information when required by law, to protect rights or safety, in a business transfer, or with your direction or consent.
Text Messaging and Mobile Information
If you separately opt in to text messages, HIA may send messages about quote requests, policy service, and related insurance information. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe or HELP for help. We do not sell, rent, or share mobile opt-in consent information with unaffiliated third parties for their own marketing. Mobile information may be shared with messaging providers and carriers only as needed to deliver and support the messaging service.
Cookies and Analytics
Necessary storage supports this website and your privacy choice. Optional audience analytics and external media stay off until you allow them. Advertising tags are disabled. You can change or withdraw your choice at any time.
Retention and Security
We retain information for as long as reasonably needed for the purposes described above, legal and regulatory requirements, dispute resolution, and recordkeeping. We use reasonable administrative, technical, and physical safeguards, but no system can guarantee absolute security.
Your Choices and Rights
You may ask to access, correct, or delete certain personal information, subject to legal and insurance-recordkeeping obligations. You may opt out of marketing emails using the unsubscribe link and text messages by replying STOP. Privacy rights vary by state.
Children, Links, and Changes
Our services are not directed to children under 13. Third-party sites have their own privacy practices. We may update this policy and will post the revised effective date here.
Contact Us
Email info@hiainsure.com, call (786) 288-6167, or write to Hancy's Insurance Agency in Rosenberg, Texas.