Claims and Policy Help

Before Filing a Claim

Some situations should be reported immediately, and some may benefit from a quick coverage conversation first. HIA can help you think through the situation, but the carrier makes final claim decisions.

• Date, time, and location of loss
• Photos or police report if available
• Other party information when applicable
• Policy number or carrier name

What HIA Can Do

HIA can help locate carrier claim contact information, explain what the carrier may ask for, review policy language at a high level, and support you through service questions.

Claims are adjusted, approved, denied, and paid by the insurance company according to policy terms.